Privacy Policy – Menta Coach

Menta Coach respects the privacy of all website visitors and is committed to protecting any personal information that is shared. This policy explains what information is collected, how it is used, and how it is protected. The policy applies to anyone visiting the website, completing the business assessment quiz, or submitting contact details.

1. Information Collected
1.1. Information You Provide

Visitors may choose to share information when:

Clicking a link to submit contact details (name, email, phone number, business name).

Completing the business assessment quiz (responses to questions relating to business stage, challenges, goals, and capacity).

1.2. Automatically Collected Information

Basic website analytics may be collected, such as:

Device type

Browser information

Pages viewed

Time spent on the website

This information helps improve site performance and user experience. No personally identifying information is taken through analytics tools.

2. How Your Information Is Used

Menta Coach uses the information only for the following purposes:

To respond to enquiries or contact requests submitted through the website.

To provide feedback and insights from the business assessment quiz.

To understand where a business is positioned and offer tailored coaching guidance.

To improve website performance and user experience.

To communicate services, updates, or follow-up information directly related to a visitor’s request.

Personal information is not sold, rented, traded, or shared with third parties for marketing.

3. Legal Basis for Processing (POPIA Compliance)

Information is processed based on:

Consent – when visitors submit details or complete the quiz voluntarily.

Legitimate interest – for improving website functionality and responding to enquiries.

Service delivery – when insights or feedback are provided based on quiz results.

Visitors may request access, correction, or deletion of their information at any time.

4. Data Storage and Security

Menta Coach takes reasonable technical and organisational measures to protect personal information from loss, misuse, or unauthorised access. These measures may include:

Secure online forms

Protected user databases

Restricted access to personal information

Information is stored only for as long as necessary to respond to enquiries, provide insights, or maintain business records required by law.

5. Sharing of Information

Information may be shared only in these situations:

Service providers assisting with website hosting, analytics, or communication tools (under confidentiality requirements).

Legal obligations when required by South African law or regulatory authorities.

No information is sold or shared for advertising purposes.

6. Cookies and Tracking

The website may use basic cookies for analytics or site performance. Visitors can manage cookies through their browser settings.

No tracking is used to follow visitors across other websites, and no profiling tools are used beyond the quiz submitted voluntarily.

7. External Links

The website may contain links to other websites or resources. Menta Coach is not responsible for the privacy practices or content of these external sites.

8. Children’s Privacy

The services and website are intended for adults and business owners. No information is knowingly collected from children under 18.

9. Access, Correction & Removal Requests

Visitors may request to:

Access the personal information held

Correct or update their information

Delete their information from Menta Coach’s records

Requests can be sent to: info@mentacoach.co.za

10. Updates to This Policy

This privacy policy may be updated from time to time. The revised version will be posted on the website with the updated date.